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Umbrako Arena coins and gems

Coins and gems buy in-game items, upgrade hero equipment, and strengthen gear inside Umbrako Arena.

All coins and gems stay valid permanently and never expire.

The email address you enter at checkout becomes your dedicated game account and is linked automatically for order verification.

Every purchase must use this linked email address. A different address makes the transaction invalid.

If a delivery is late, write through the Contact Us page with your order number.

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Delivery Timeline Promise

Virtual currency delivery timeline

After a virtual currency purchase is paid successfully, virtual currency is usually credited automatically to your game account (the email entered on the checkout page) within 5 minutes. If there is a system delay or order review, delivery will be completed within 24 hours at the latest.

If delivery is overdue

If you still have not received your virtual currency after the promised timeline, please submit a request on the Contact Us page and provide your order number, purchase date, and payment proof. Customer support will verify the order and reissue the virtual currency within 3 business days of receiving your request.

Refund if we cannot deliver

If virtual currency cannot be delivered within 24 hours due to a system fault, inventory issue, or other reason, we will refund the funds to the original payment method in accordance with our Refund Policy. Refund arrival time varies by payment method and is usually 7 business days.

Where virtual currency can be used

Virtual currency may be used only inside Umbrako Arena.